After-sales service that keeps your machines running.
SDLG India promises 24-hour spare dispatch from regional warehouses, certified technicians at every dealer, and a same-day-fix discipline measured in minutes — not days.
Five service commitments. Every machine. Every site.
Each pillar is owned end-to-end by a dedicated regional manager and reported on quarterly to our customers. No black boxes, no fine print.
Service Network
Dealer-owned service centres, field engineers and mobile workshops on call across the country.
Genuine Parts
Capped pricing on 6,400+ part numbers. 24-hour dispatch from regional warehouses.
Warranty
Standard 12 months / 1500 hours, extendable to 36 months. Claims processed in 72 hours.
Maintenance
Preventive plans by hour interval, fluid specifications, and three pre-built service kits.
Operator Manuals
Operator and service manuals across 12 active models. English and Hindi PDFs.
Three things make the difference.
Most OEMs sell service as an afterthought. We sell machines expecting them to run for 10,000 hours, and we build the support infrastructure to back that bet.
Network depth
We do not run a thin franchisee model. Every service centre is dealer-owned, audited twice a year against an SDLG India scorecard, and stocked with a baseline of fast-moving parts before it can call itself an SDLG facility.
Parts availability
Four regional warehouses (Pune, Kolkata, Chennai, Delhi-NCR) hold ₹118 crore of inventory. 92% of part numbers ship same day; the rest within 24 hours by surface, 12 hours by air for breakdown lines.
Trained technicians
Every field engineer completes a 12-week SDLG India certification at our Pune training centre. Annual recertification covers Tier-V emission systems, electric drivetrains and telematics diagnostics.
Need a service engineer? Open a request.
Tell us your machine number, location and the symptom. The nearest dealer will be in touch within an hour during working hours, with a confirmed engineer ETA.